Knowledge sharing practices among librarians at the Kenya National Library Service : a case of selected branches
Nov 7, 2025Abstract
This study examined knowledge-sharing practices among librarians at selected branches of the Kenya National Library Service (KNLS). Employing a descriptive survey research design, data were collected from 44 purposively sampled librarians across four KNLS branches: Upper Hill, Nakuru, Kisii, and Nyeri. Data collection methods included self-administered questionnaires and key informant interviews. The findings revealed that collaborative technologies played a significant role in facilitating knowledge sharing, particularly through discussions and debates. Notably, 40.9% of respondents strongly agreed that collaborative technologies were integral to their knowledge-sharing activities, while 43.3% reported frequent engagement in discussions. Additionally, 52.2% and 25% of respondents identified WhatsApp and YouTube, respectively, as their preferred social media platforms for knowledge exchange. The study recommends the strategic utilization of existing social media platforms—such as Facebook, YouTube, and WhatsApp—as tools for communication and professional development. Initiatives like regular webinars, online discussion forums, and multimedia content creation are encouraged to promote inclusive and geographically diverse knowledge sharing.
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